Guest Experience Listen to the video entitled “Polishing Your Skills for Excellent Customer ServiceLinks to an external site.” In a one page document,

Guest Experience

Listen to the video entitled “Polishing Your Skills for Excellent Customer ServiceLinks to an external site.”

In a one page document, reflect on one or more experience you had at a hotel.

  • What is the name of the hotel?
  • Was your stay for business or pleasure?
  • What was good about your experience?
  • What could have made your experience better?
  • APA FORMAT!!!!!!

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