CompTIA’s T/S Methodology (Required/Graded) SubscribeFor this discussion, you will be assessing the following help desk ticket below from Chikako

CompTIA’s T/S Methodology (Required/Graded) SubscribeFor this discussion, you will be assessing the following help desk ticket below from Chikako (connectivity issue). Use the CompTIA 6-step troubleshooting process below to help figure out the connectivity issue.

CompTIA 6-Step Troubleshooting Process:

  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Evaluate the theory to determine the actual cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable, implement preventative measures.
  6. Document findings, actions, and outcomes.

CompTIA 6-Step Troubleshooting Process:

[Forwarded Ticket]

Assignee: Open

Raised by: Chikako Sato, buyer, Tokyo office

Category: Connectivity Issue

Priority: High

Message:

THIS IS URGENT. Chikako called me at the help desk, saying his computer is up and working but cannot log into the domain. He has a meeting in 25 minutes and needs files and the PowerPoint for the meeting!

I cannot take over their machine remotely nor can I ping it. Can you help? 

-Jen

There are multiple potential solutions. You can pick one of the four below or have a different potential solution of your own.

  • bad cable
  • bad NIC
  • switch failure
  • DHCP server down

Focus on only one of the potential solutions for stepping through the six steps of the troubleshooting process. Answer the first four out of the six steps in your post. For the third CompTIA step, what would it take to prove your theory correct or incorrect? Example: If I do X and Y happens, then that is the issue. If Z happens, it is something else.

” style=”display: block; overflow-wrap: break-word; overflow: auto hidden; text-align: start;”>

For this discussion, you will be assessing the following help desk ticket below from Chikako (connectivity issue). Use the CompTIA 6-step troubleshooting process below to help figure out the connectivity issue.

CompTIA 6-Step Troubleshooting Process:

  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Evaluate the theory to determine the actual cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable, implement preventative measures.
  6. Document findings, actions, and outcomes.

CompTIA 6-Step Troubleshooting Process:

[Forwarded Ticket]

Assignee: Open

Raised by: Chikako Sato, buyer, Tokyo office

Category: Connectivity Issue

Priority: High

Message:

THIS IS URGENT. Chikako called me at the help desk, saying his computer is up and working but cannot log into the domain. He has a meeting in 25 minutes and needs files and the PowerPoint for the meeting!

I cannot take over their machine remotely nor can I ping it. Can you help? 

-Jen

There are multiple potential solutions. You can pick one of the four below or have a different potential solution of your own.

  • bad cable
  • bad NIC
  • switch failure
  • DHCP server down

Focus on only one of the potential solutions for stepping through the six steps of the troubleshooting process. Answer the first four out of the six steps in your post. For the third CompTIA step, what would it take to prove your theory correct or incorrect? Example: If I do X and Y happens, then that is the issue. If Z happens, it is something else.

Rubrics

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

Topic: Computer ScienceDistributed Database Management Systems (DDBMS), is the next generation of Database Management Systems, where the data is stored at

Topic: Computer ScienceDistributed Database Management Systems (DDBMS), is the next generation of Database Management Systems, where the data is stored at several geographical locations, but from the user or application perspective, it is still one Database. These are the advantages of this paradigm: enlarged availability and reliability of data, and

In this part, you are asked to explore and/or investigate distributed database management system (DDBMS). You can either explore the main concepts or

In this part, you are asked to explore and/or investigate distributed database management system (DDBMS). You can either explore the main concepts or technical challenges of DDBMS in general (without directly specifying a certain DBMS) or you can research a specific DBMS and present how it manages different aspects of distribution. Your exploration or

**Tutorial: Introduction to Graph Theory** **Category:** Computer Science **Details:** Graph theory is a foundational concept in computer science and

**Tutorial: Introduction to Graph Theory** **Category:** Computer Science **Details:** Graph theory is a foundational concept in computer science and mathematics, focusing on the study of graphs, which are structures consisting of nodes (vertices) and edges (connections between nodes). This tutorial provides a comprehensive introduction to graph theory, covering essential topics

Tunneling in VPN refers to securely transmitting data across the internet by encapsulating it within another packet, resulting in a “tunnel.” This process

Tunneling in VPN refers to securely transmitting data across the internet by encapsulating it within another packet, resulting in a “tunnel.” This process ensures privacy and security by preventing unauthorized access to data during transmission. Common tunneling protocols include PPTP, L2TP, and OpenVPN, which help to ensure data confidentiality and